Terms and conditions

Solarwall Ltd
Terms & Conditions for private residential installations


1.    It is hereby agreed that time is not of the essence of the contract unless specified under special conditions and confirmed by the company prior to installation. The time quoted for completion of the work is that anticipated at the time of placing the order and Solarwall Limited (hereinafter called “the Company) undertake to make every effort to maintain or improve upon it. The Company will not be held responsible for any consequential loss howsoever arising from any delay in the completion of the work after the anticipated completion.
2. Quotes are provided to you without charge or obligation and we will not infer any obligation on you to place an Order because we   have met with you to discuss the possible installation of the System.
3.    The Contract price is agreed and given on the understanding that mains electricity and a supply of cold water is available on site. The customer agrees to permit unrestricted access to the installation address to the Company, its servants and engineers on reasonable notice at reasonable times so that the Company can complete, commission and service the installation.
4.    The Contract is agreed subject to survey by the installation engineers and if as a result of the survey the Company finds it impractical, impossible or for any reason is unwilling to carry out the installation the Company shall give notice to the customer of its intention to withdraw from the Contract. The Contract maybe subject to funding or generation income from third parties. If funding or generation income is withdrawn the Company may not be able to complete the Contract at the agreed price.
5.    The work carried out and installed by the Company enjoys the benefit of guarantees which are applied for after full payment of accounts and completion of the work. This does not affect your statutory rights.
6.    All savings quoted by the Company are approximate and dependant upon the usage and lifestyle of the client.
7.    The purchase price is payable upon completion of the installation. Payment is to be made to the Company or its servants in cash, by cheque, BACS, debit or credit card (a 2% fee will be levied for all credit card payments’) in favour of the Company.
8.    If the customer does not pay the balance of the purchase price as specified in Clause 7 above the Company reserves the right to charge interest on the balance of the price outstanding, such interest to be apportioned on a day to day basis and to be calculated at the rate of 8% above the base rate of Bank of England for the time being in force at the date of completion of the work. Property in the goods shall not pass to the customer until the Company has received in full all sums due to it.
9.    Any cancellation made by the customer after the expiration of the cooling off periods, the customer will be required to pay all the costs and losses incurred by the company – (See Clause 16 )
10.    Duty of Care: The Customer must take reasonable responsibility whilst the engineers are working on their property. It is the Customer’s responsibility to point out to the Sales Consultant and Installation Engineers prior to the commencing of work, any unsafe roofs, pathways or cables that may not be visible due to rendering or in cavities. If in doubt consult the Sales Consultant and engineers when they are at your property.
11.    By signing this Contract the Customer is deemed to accept and understand the terms and conditions of the grant, funding or income payment that is provided by a third party.
12.    If you have a complaint about our service or any goods or services you purchase from Solarwall Ltd then please contact us immediately. You will be contacted as soon as possible and definitely within 48 hours of our hearing from you and aim to provide a resolution within 5 working days.
13.    The installation of all systems will comply with current building regulations and all electrical work installed by Solarwall Ltd will comply with Part P regulations. It is the householder’s responsibility to ensure that the rest of the property meets Part P. If the existing system does not meet required standards to a level which is deemed safe or is deemed dangerous the company reserves the right to remove its employees from site with immediate effect and with no liability, until such time as the system meets the required regulations.
14.    We will make every effort to complete the work by the time agreed with you, however delays may occur for reasons beyond our control and we cannot be held responsible for those delays. If such delays occur we will complete the work as soon as possible. We will not be responsible for any income lost as a result of a delay to the installation or commissioning of a system. If In the case of major delays to the delivery of goods then you will be offered different products of equivalent specification, value and quality, so long as they are MCS certified. In the case of major delays to the delivery of goods you will be entitled to cancel the contract. We will seek to accommodate small customer delays without recourse to compensation. If the work is delayed or lasts longer than expected for any reason within your control, we will adjust the price accordingly.
15.    The customer is wholly responsible for making their application for any FIT or RHI/RHPP funding and the Company shall not be responsible for any financial losses incurred as a result of such applications being received after any imposed deadlines.
16.    A deposit of 25% will be requested by the Company when the order is placed.  In the event of cancellation by the Customer this deposit is fully refundable unless cancellation is outside the cooling off period and materials have been purchased to fulfil the contract.  In this case the deposit will be refunded nett of the cost of any materials purchased (where applicable).Where an order has been placed for heat pump (ground or air source) supply and/or installation a further deposit of 30% of the contract value is due upon delivery of the heat pump to site.
17.    If planning permission is required and the customer chooses for the Company to submit the planning application the deposit will be used to cover these additional costs. Where permission is declined or the customer cancels the order subsequent to planning permission being granted the Company will return the customer’s deposit net of the costs associated with the planning application.
18.  We shall not be liable to you for any form of indirect or consequential losses incurred by you including loss of profits, pure economic loss, depletion of goodwill or otherwise.
18.  Warranty claims made by you are claims against the provider of the faulty equipment and whilst we agree to administer the warranty process we are not liable for such claims.
19.  We do not manufacture the System equipment or components and can not ourselves warrant or guarantee their performance. The principal equipment within the System each comes with a manufacturer warranty. These warranties cover manufacturing faults, satisfactory quality of the equipment within the meaning of the Supply of Goods and Services Act 1982 and fitness for the
purpose for which the equipment is designed. If you need to make a claim under the warranty we will administer this process on your behalf and ensure that your claim is dealt with appropriately by the equipment provider.
20.  We warrant all other goods and labour that form part of the System against failure or breakdown for a period of two years from the date of commissioning.
21.    We will share details relating to your property/installation with the Department of Energy and Climate Change (and where appropriate the Scottish Government and Welsh Assembly Government) and the Energy Saving Trust.  The information will be treated in strict confidence in accordance with the Data Protection Act and the Code of Practice for Official Statistics, and will only be used for the purposes of research and statistical analysis and to assist in the targeting of energy saving activity.   
22.    COOLING OFF PERIOD: You have the right to cancel this agreement. You can do this by sending or taking a written notice of cancellation to Solarwall Ltd, Green Lane Trading Estate, Clifton, York, YO30 5PY within the period of seven days following the making of the contract.

For more information, or a free, no obligation quote call us on 0800 138 0079


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